HardMetrics provides an on-demand
and enterprise versions of analytics solutions for call
center driven businesses. Our customers heavily invested
in call center and business intelligence technology, but
still find it difficult to get analytics in the hands of
business managers. As a result, business users and decision
makers rely on spreadsheets and other ad hoc tools. Our
solutions are easily implemented at the division or department
level without an extensive IT project and produce immediate
business results.
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No
events scheduled for December due to
the Holidays. The
normal Webinar series will resume in
early 2010. |
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November
2, 2009 - Webcast: Leading Customer Care Outsourcer Telerx Discloses Unparalleled Results From New Operational Analytics - HardMetrics, innovators of on-demand and enterprise versions of analysis solutions for sales, service and operations optimization, and Telerx, the industry’s 15th largest US-based inbound customer care outsourcer, today announced its upcoming webcast.
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Beye Network,
October 21, 2009 - Telerx Dials Up Better Performance Management
with HardMetrics’ - To alleviate costly
and inefficient processes and mitigate the drain on staff
resources, Telerx initiated a large data warehouse project
with HardMetrics Performance Manager (HPM).
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TMC.Net, October
13, 2009 - HardMetrics
Boosts Telerx’s Productivity and Quality - To
understand your operations so you can maximize performance,
you need to have your data together so you can analyze
it to discover issues and opportunities that you need
to follow up on.
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