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HardMetrics provides an on-demand and enterprise versions of analytics solutions for call center driven businesses. Our customers heavily invested in call center and business intelligence technology, but still find it difficult to get analytics in the hands of business managers. As a result, business users and decision makers rely on spreadsheets and other ad hoc tools. Our solutions are easily implemented at the division or department level without an extensive IT project and produce immediate business results.

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No events scheduled for December due to the Holidays. The normal Webinar series will resume in early 2010.

November 2, 2009 - Webcast: Leading Customer Care Outsourcer Telerx Discloses Unparalleled Results From New Operational Analytics - HardMetrics, innovators of on-demand and enterprise versions of analysis solutions for sales, service and operations optimization, and Telerx, the industry’s 15th largest US-based inbound customer care outsourcer, today announced its upcoming webcast.
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Beye Network, October 21, 2009 - Telerx Dials Up Better Performance Management with HardMetrics’ - To alleviate costly and inefficient processes and mitigate the drain on staff resources, Telerx initiated a large data warehouse project with HardMetrics Performance Manager (HPM).

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TMC.Net, October 13, 2009 - HardMetrics Boosts Telerx’s Productivity and Quality - To understand your operations so you can maximize performance, you need to have your data together so you can analyze it to discover issues and opportunities that you need to follow up on.
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HardMetrics assigns a Metrics Expert to every client engagement. This person is in charge of helping you identify the benchmarks and key performance indicators that inform you on the success of your call centers, marketing campaigns, promotions and even your people.

For those that already have a good feel for it, your Metrics Expert helps you to identify the most impactful set of metrics to take your business to the next level.

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