HardMetrics is a proven leader in Enterprise Business Analytics & Reporting. We specialize in optimizing sales, service and operations by transforming Enterprise data (CSAT, Operations, Call Center, Sales, QA, WFM, etc.) into actionable information that drives profitability, improves efficiency, and enhances customer satisfaction. We provide global visibility into all areas of the business operations for effective measurement and precise decision making.
HardMetrics Performance Manager centralizes data, from any part of the enterprise, then structures and translates that data into actionable reports, scorecards, charts, and dashboards. Our solution delivers powerful technology at 1/3rd the cost and in 1/10th the time of traditional Business Intelligence (BI) solutions. As a strong competitive advantage, every customer has achieved far greater insight into their customer care and sales operations by implementing HardMetrics Performance Manager.
HardMetrics Performance Manager will enable your organization to gain global visibility into daily operations which will drive profitability, improve efficiencies, align organizational priorities, measure enterprise functions effectively and ultimately enhance the customer experience.