HardMetrics Inc. was founded in 2003 to make on-demand analytics ubiquitous in Call Center-driven businesses' management through ease of use, shortest time to implement and greatest return on investment.

HardMetrics has eliminated every cost and technology barrier that prevents analytics technology from being widely deployed and used at every level of the enterprise. We require no software programming or customization. Our technology foundation is based on an end-user self-service approach that relieves the burden on IT and gives users the flexibility to define any analytic view of the business they desire, in the format they choose. Our solutions eliminate at least 80% of the time, effort and cost involved in deploying a analytics system, without sacrificing the depth of functionality and reliability customers expect. Our clients use HardMetrics to drive profitability and customer satisfaction!