Call Center-driven Collections

"After we rolled out HardMetrics, a couple of agents grabbed me and told me that they really appreciated the instant feedback on the return of their daily efforts. To understand the impact of their calls on the bottom line is a great feeling for the whole team."
- Director of Strategic Planning, Top U.S. Financial Recovery Agency

HardMetrics CPM: How It Works

CPM puts transformational collections data and analytics at the fingertips of collections managers and/or individual agents, via a Web browser. It combines live data so you can monitor and assess performance from the bottom to the top of the collections chain, across various debt types, time frames, client accounts - the choice is yours.

CPM, built upon our measurement and analytics engine, delivers a customized, on-demand analytics system - we integrate with your Call Center infrastructure, collections management platform, CRM, ERP, data warehouses, workforce management and timekeeping systems... whatever you need.

We pioneered the concept of codeless implementation; our system requires absolutely no programming so your "Collections Scoreboard" is live in days or weeks, not months.

Get Results

Optimized for time-series analysis, CPM lets you both view and analyze your key collections metrics. It is not a set of static reports; it's a live system, integrated with your various data sources, so you can create, navigate, filter, drill-down and analyze real-time information - viewable from multiple roles and perspectives.

User-defined dashboards, scorecards, reports and alerts are maintained in the self-service Web interface, so management, collections managers and/or agents can see KPIs as they want and remove ambiguities to drive individual, team and company-wide performance.

Read the case study.