HardMetrics
provides an on-demand and enterprise versions of
analytics solutions for call center driven businesses.
Our customers are all heavily invested in call center
and business intelligence technology, but still find
it difficult to get analytics in the hands of business
managers. As a result, business users and decision
makers rely on spreadsheets and other ad hoc tools.
Our solutions are easily implemented at the division
or department level without an extensive IT project
and produce immediate business results.
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Most of our clients are
up and running on HardMetrics within 5 business
days, some within 24 hours. When designing
the HardMetrics solution, we painstakingly examined
every part of the process to ensure it would be
quick and easy for our clients. Our hard
work has paid off, and every HardMetrics client
is able to enjoy the benefits of metrics for their
company almost immediately!
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More Benefits
HardMetrics
assigns a Metrics Expert to every client engagement.
This person is in charge of helping you identify the
benchmarks and key performance indicators that inform
you on the success of your call centers, marketing
campaigns, promotions and even your people.
For those that already have a good feel for it, your Metrics Expert helps you
to identify the most impactful set of metrics to take your business to the next
level.
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"HardMetrics has quickly become critical to our success at Auto Club South, because everyone from our executives to frontline employees look at the data every single day. We depend on the reports and applications built on the HardMetrics platform, so support is essential. And that's probably one of the key things we love about HardMetrics, because the support is fabulous. We never have to wait for answers to our questions."
AAA Auto Club South
"There are a lot of vendors who will either oversell or over commit and then under deliver. HardMetrics did exactly what they said they would do, and has exceeded our expectations. The most beneficial features have been ease of use, the ability to add data sources, and enabling end users to quickly get information and build custom reports."
TCIM Services
"We have built an ROI analysis around our HardMetrics implementation and are successfully meeting that return."
Telerx
"In less than a week, HardMetrics implemented the solution that we needed and still use today. The platform has proven to be invaluable. They helped us communicate better with our clients and increase transparency. But we've also discovered that HardMetrics has value as an operational analytics solution that far exceeds the reporting challenge we were originally trying to solve."
SWBC
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