HardMetrics
provides an on-demand and enterprise versions of
analytics solutions for call center driven businesses.
Our customers are all heavily invested in call center
and business intelligence technology, but still find
it difficult to get analytics in the hands of business
managers. As a result, business users and decision
makers rely on spreadsheets and other ad hoc tools.
Our solutions are easily implemented at the division
or department level without an extensive IT project
and produce immediate business results.
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Most of our clients are
up and running on HardMetrics within 5 business
days, some within 24 hours. When designing
the HardMetrics solution, we painstakingly examined
every part of the process to ensure it would be
quick and easy for our clients. Our hard
work has paid off, and every HardMetrics client
is able to enjoy the benefits of metrics for their
company almost immediately!
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More Benefits
HardMetrics
assigns a Metrics Expert to every client engagement.
This person is in charge of helping you identify the
benchmarks and key performance indicators that inform
you on the success of your call centers, marketing
campaigns, promotions and even your people.
For those that already have a good feel for it, your Metrics Expert helps you
to identify the most impactful set of metrics to take your business to the next
level.
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"HardMetrics
made reporting easier!...enabling us to spend more time
analyzing the data as opposed to gathering & collating
it."
Director of Global Vendor Management (Fortune
100 Technology Provider)
“I use HardMetrics on a daily basis to see how
we are doing with total contacts, customer complaints,
new subscriptions and any other KPI I need, in order
to trend our performance. Previously, it was hard to
map calls received to other sources of data, like our
billing system, customer satisfaction polls or renewed
subscriptions, because they existed in other systems
that were difficult to tap into for deeper analysis.
We can now put this level of detail in front of contact
center managers, supervisors and agents, which allows
them to use the ‘right information’ to drive
the best possible customer outcome.”
VP of Customer
Experience (Top 10 Cable Provider)
"The HardMetrics solution is truly amazing in its
ability to deliver data to the Enterprise, allowing us
to efficiently manage performance. We were able to acquire
the solution, load data and implement to our leaders
in less than a weeks time. We were even able to load
data historically back six months. The support and guidance
from the HardMetrics team was beyond our expectations"
National Director of Call Center Reporting and Analytics
(Fortune 300 Company)
“We had plenty of existing reports available to
review; however, if we saw something that appeared off
or wrong and wanted to dive deeper into those metrics,
we would have to submit a request to someone else for
a new report or query and wait. With HardMetrics, we
don’t have to wait. We can review the data and
dive down into the detail to find the information that
we are looking for."
Director of Technical Operations (Top 5 Cable Provider)
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