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Webcast: Leading Customer Care Outsourcer Telerx Discloses Unparalleled Results From New Operational Analytics 11/2/09: HardMetrics, innovators of on-demand and enterprise versions of analysis solutions for sales, service and operations optimization, and Telerx, the
industry’s 15th largest US-based inbound customer care outsourcer, today announced its upcoming Webcast: Improve Corporate Performance and Efficiencies with Operational Analytics. » Read
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Analytics
from HardMetrics Improves Business Performance for Telerx 10/13/09: HardMetrics,
innovators of on-demand and enterprise versions of analysis solutions
for sales, service and operations optimization, today announced that
Telerx, a leading customer care outsourcer to Fortune 500 and 1000 corporations,
has achieved significant operational improvements since
implementing HardMetrics Performance Manager (HPM). Further details of
this case study will be revealed on October 22nd at 2 p.m. EDT via a
Webcast hosted by Rob Winner, president of HardMetrics, featuring Diana
Helfinstine, senior vice president of operations at Telerx, with special
guest analyst Donna Fluss, founder and president of DMG Consulting. » Read
More
HARDMETRICS
PERFECTS DATA ANALYTICS — DELIVERING TRUSTED INFORMATION
AND BUSINESS INTELLIGENCE FROM ANY OPERATIONAL SOURCE OR PLATFORM 9/22/09: HardMetrics,
innovators in on-demand and enterprise versions of analysis solutions for
sales, service and operations optimization, today announced the latest
enhancements to its HardMetrics Performance Manager (HPM) solution. HPM enhancement
highlights include increased throughput and retrieval performance as well
as increased dimensional and hierarchical analysis capabilities in a “cube-less” architecture.
HPM Version 5.3 is available immediately as a perpetual license, premise-based
subscription or on - demand/SaaS solution. » Read
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HardMetrics & Telerx
to co-host operational Business Analytics Presentation at SOCAP in NYC.
9/08/09: HardMetrics,
providers of on-demand and enterprise versions of analytics solutions
for call center driven businesses, today announced they will join Telerx,
the industry’s 15th largest US-based
customer care outsourcer, in a live presentation for New York Metro’s
chapter of SOCAP (The Society of Consumer Affairs Professionals in Business)
Annual Technology Forum. » Read
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Popular Webinar Details How
AAA South’s Use of Analytics and Performance Management Technology
Delivers Increased Revenue, Reduced Operational Costs, Automated Agent
Incentive Programs and Behavioral Changes across the Enterprise.
7/14/09: Due
to popular demand, HardMetrics, providers of on-demand and enterprise
versions of analytics solutions for call center-driven businesses, today
announced an encore live presentation of its popular webinar: Business
Units and Business Intelligence. » Read
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AAA South’s New Performance
Management and Analytics Solution Delivers Increased Revenue, Reduced
Operational Costs and Automated Agent Incentive Programs.
6/23/09: HardMetrics, providers of on-demand
and enterprise versions of analytics solutions for call center driven businesses,
today announced its ondemand webinar: Business Units and Business Intelligence – The
Changing Game at AAA Auto Club South. The event takes place on June 25,
2009, at 2:00 p.m. EDT and will be cohosted by Rob Winner and Joe Przybylowski
of HardMetrics, and features Ms. Pam Fox, chief analytics expert from AAA
Auto Club South. » Read
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Challenging Times and Limited Resources
Drives Motorola to Make Metrics and Analytics Work with HardMetrics.
1/07/09: This
web event for executive and operational managers is on Thursday, January
22, at 2PM EST. This webcast helps attendees learn first-hand how to impact
their business’ top and bottom lines by using cutting edge analytical
tools. » Read More
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