HARDMETRICS AND AAA AUTO CLUB SOUTH HOST ON-DEMAND WEBINAR

AAA South’s New Performance Management and Analytics Solution Delivers Increased Revenue, Reduced Operational Costs and Automated Agent Incentive Programs.

Doylestown, PA – June 23rd, 2009 – HardMetrics, providers of on-demand and enterprise versions of analytics solutions for call center driven businesses, today announced its ondemand webinar: Business Units and Business Intelligence – The Changing Game at AAA Auto Club South. The event takes place on June 25, 2009, at 2:00 p.m. EDT and will be cohosted by Rob Winner and Joe Przybylowski of HardMetrics, and features Ms. Pam Fox, chief analytics expert from AAA Auto Club South. Attendees will gain insight into how AAA South has surpassed their goals of improving both corporate performance and agent optimization with the business intelligence and Performance Management power of Call Center Performance Manager (CCPM). Register today: www.hardmetrics.com/events.html.

WHAT: On-Demand Webinar Featuring AAA Auto Club South discussing their use of a powerful new generation of analytics that have enabled them to decrease operational costs, increase call center and business productivity and drive revenue growth.

WHEN: June 25, 2009 - 2:00 p.m. EDT

WHO: Rob Winner, President, HardMetrics
Joe Przybylowski, Vice President, HardMetrics
Ms. Pam Fox, Chief Analytics Expert from AAA Auto Club South

CONTACT: Joline Biancavilla (for HardMetrics)
BridgeView Marketing
603-978-4491
joline@bridgeviewmarketing.com

REGISTRATION: Space is limited – register online: www.hardmetrics.com/events.html
To learn more about on-demand analytics for call center-driven businesses, please view one of our compelling case studies: Contact Center Services Leader Transforms Business Performance Management at www.hardmetrics.com/dload/hmpp_call_center.pdf.