HARDMETRICS AND AAA AUTO CLUB SOUTH HOST AN ENCORE LIVE PRESENTATION OF THEIR INFO-PACKED WEBINAR

Popular Webinar Details How AAA South’s Use of Analytics and Performance Management Technology Delivers Increased Revenue, Reduced Operational Costs, Automated Agent Incentive Programs and Behavioral Changes across the Enterprise.

Philadelphia, PA – July 14, 2009 – Due to popular demand, HardMetrics, providers of on-demand and enterprise versions of analytics solutions for call center-driven businesses, today announced an encore live presentation of its popular webinar: Business Units and Business Intelligence – The Changing Game at AAA Auto Club South. Attendees may register at http://www.hardmetrics.com/events.html.

If you missed our first on-demand webcast, now is your chance to take part in this information-rich event.

Please join Rob Winner and Joe Przybylowski of HardMetrics on July 22nd, 2009, at 1:00 p.m. EDT as they host Ms. Pam Fox, chief analytics expert from AAA Auto Club South. Attendees will gain insight into how AAA South has surpassed their goals of improving both corporate performance and agent optimization with the business intelligence and Performance Management power of HardMetrics Performance Manager (HPM).

To learn more about on-demand analytics for call center-driven businesses, please view:
Contact Center Services Leader Transforms Business Performance Management.

WHAT: Encore Presentation of On-Demand Webinar featuring AAA Auto Club South. Pam Fox discusses AAA South’s use of powerful analytics to decrease operational costs, increase call center and business productivity and drive revenue growth.

WHEN: July 22nd, 2009 at 1:00 p.m. EDT

WHO: Ms. Pam Fox, Chief Analytics Expert from AAA Auto Club South
Rob Winner, President, HardMetrics
Joe Przybylowski, Vice President, HardMetrics

REGISTRATION: Register online: http://www.hardmetrics.com/events.html

CONTACT: Joline Biancavilla (for HardMetrics)
BridgeView Marketing
603-978-4491
joline@bridgeviewmarketing.com