HardMetrics: On Demand Analytics For Call Center Driven Businesses

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Strategies for Moving Beyond Spreadmarts!

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FREE RESOURCES:

Webinars:
11/12/2009:	» Improve Corporate Performance and Efficiencies with Operational Analytics Featuring Telerx and analyst Donna Fluss
7/22/2009:	» Business Units and Business Intelligence
2/25/2009:	» Making Metrics and Analytics Work across your Operation

Free Reports:
February 25:	» Business Intelligence & Performance Management Will Deliver Greater Business Value In 09.
February 25:	» Strategies For Moving Beyond Spreadmarts.
February 25:	» Exploding the Myth of Contact Center Performance Management.

Email Archives 2009:
November 3:	» Impact Key Performance Metrics in Just 30 Days
November 2:	» Hear how Telerx is Using Performance Analytics to Grow the Business
October 28:	» Reduce Repeat Service Calls and SCOIs by 30%
October 13:	» Hear how Telerx is Using Performance Analytics to Grow the Business
October 8:	» Telerx and HardMetrics: A Case Study (Part IV)
October 1:	» Telerx and HardMetrics: A Case Study (Part III)
September 24:	» Telerx and HardMetrics: A Case Study (Part II)
September 17:	» Telerx and HardMetrics: A Case Study
July 30:	» Data challenges are poison to BI projects -- find the antidote
July 16:	» Game-Changing Technology Helps AAA Auto Club South Succeed
July 9:	» Industry Specific Analytics Applications Outperform General Products
June 19:	» Business Units & Business Intelligence – The Changing Game at AAA Auto Club South
June 4:	» Top BI Mistakes Made By Global 2000 Companies -- And How To Correct Them
May 21:	» Gartner Agrees: Business Units Hold the Power of BI
April 23:	» Real Revenue Gains From Real Performance Management Projects
April 16:	» The Truth About Dashboards: How To Make Them Work
April 02:	» Impact Revenue And Agent Performance In Just Three Weeks
March 19:	» Increase New Member Close Ratio By Over 50 Percent
March 05:	» How To Measure, Track, And Optimize Operations Staff Performance
February 20:	» Key Metrics You Should Be Looking At Every Day
January 29:	» Now Analytics Tools Don't Require a Large IT Project
January 15:	» Understanding Operational Metrics Stop the Guessing Game
January 08:	» Work With IT, Not Against Them

Email Archives 2008:
December 23:	» Season's Greetings From HardMetrics!
December 18:	» Stop Wasting Money On Inefficiencies In Your Business
December 11:	» Slash Time To Create Reports From 60 Hours To 6 Minutes
December 04:	» The Challenges Of The Past Are GONE!
November 20:	» Critical KPIs Drive Business Performance
November 06:	» Are Spreadmarts A Serious Risk To Your Business?
October 23:	» In A Slow Economy, Better Analytics Increase Revenues.
October 09:	» How to work with IT instead of against them.