On-demand analytic solutions should be able to:

Sample, derive, segment, correlate, summarize, transform, and aggregate data
from any number of in-house applications, off-the-shelf systems, external systems
or outsourced processes
Measure and monitor activity and alert upon exception
Deliver actionable intelligence through dashboards, scorecards, reports and views
Store, maintain and display accurate historical data
And last but not least, change quickly and easily to reflect the dynamics of your
Call Center-driven business

These solutions should not be:

"Another major development project"
A collection of complex or elaborate spreadsheets
Static reports or reporting packages
The corporate data warehouse
A complex OLAP-based solution